Pippin is known for some of his most popular plugins (Easy Digital Downloads, AffiliateWP, and Restrict Content Pro). But he’s more than just a guy who writes code people want to use. People want his plugins because unlike many other plugins published, his are supported. So we’ve asked Pippin to share his insights on how having lead developers closely involved with customer support can dramatically improve the success of a product, the happiness of your customers, and even shorten a release cycle.