{"id":1056,"date":"2015-01-20T09:46:31","date_gmt":"2015-01-20T17:46:31","guid":{"rendered":"https:\/\/2015.sandiego.wordcamp.org\/?post_type=wcb_session&#038;p=1056"},"modified":"2015-01-31T11:55:52","modified_gmt":"2015-01-31T19:55:52","slug":"lead-developers-role-customer-support","status":"publish","type":"wcb_session","link":"https:\/\/sandiego.wordcamp.org\/2015\/session\/lead-developers-role-customer-support\/","title":{"rendered":"A Lead Developer\u2019s Role in Customer Support"},"content":{"rendered":"<p>Pippin is known for some of his most popular plugins (Easy Digital Downloads, AffiliateWP, and Restrict Content Pro). But he&#8217;s more than just a guy who writes code people want to use. People want his plugins because unlike many other plugins published, his are supported. So we&#8217;ve asked Pippin to share his insights on how having lead developers closely involved with customer support can dramatically improve the success of a product, the happiness of your customers, and even shorten a release cycle.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pippin is known for some of his most popular plugins (Easy Digital Downloads, AffiliateWP, and Restrict Content Pro). But he&#8217;s more than just a guy who writes code people want to use. People want his plugins because unlike many other plugins published, his are supported. So we&#8217;ve asked Pippin to share his insights on how &hellip; <a href=\"https:\/\/sandiego.wordcamp.org\/2015\/session\/lead-developers-role-customer-support\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">A Lead Developer\u2019s Role in Customer Support<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5640963,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1427668200,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[659],"footnotes":""},"session_track":[438754],"session_category":[],"class_list":["post-1056","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-product-business-track"],"jetpack_shortlink":"https:\/\/wp.me\/p53htl-h2","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"session_date_time":{"date":"March 29, 2015","time":"3:30 pm"},"session_speakers":[{"id":"659","slug":"pippin-williamson","name":"Pippin Williamson","link":"https:\/\/sandiego.wordcamp.org\/2015\/speaker\/pippin-williamson\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/1056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":4,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/1056\/revisions"}],"predecessor-version":[{"id":1315,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/1056\/revisions\/1315"}],"speakers":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/speakers\/659"}],"author":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wporg\/v1\/users\/mordauk"}],"wp:attachment":[{"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/media?parent=1056"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_track?post=1056"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_category?post=1056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}