{"id":1651,"date":"2016-02-16T02:07:57","date_gmt":"2016-02-16T10:07:57","guid":{"rendered":"https:\/\/2016.sandiego.wordcamp.org\/?post_type=wcb_session&p=1651"},"modified":"2016-02-22T21:39:22","modified_gmt":"2016-02-23T05:39:22","slug":"customers-how-do-you-prepare-for-tough-calls","status":"publish","type":"wcb_session","link":"https:\/\/sandiego.wordcamp.org\/2016\/session\/customers-how-do-you-prepare-for-tough-calls\/","title":{"rendered":"Customers: How do you prepare for tough calls?"},"content":{"rendered":"

If there’s one thing Jason knows how to do, it’s how to have a tough call with a client – whether it’s about deadlines, scope creep, billing, or missed expectations. And while you’ve heard several people give you advice on how to handle a\u00a0call with an irate customer, we’re sure Jason’s insights will challenge and surprise you.<\/p>\n","protected":false},"excerpt":{"rendered":"

If there’s one thing Jason knows how to do, it’s how to have a tough call with a client – whether it’s about deadlines, scope creep, billing, or missed expectations. And while you’ve heard several people give you advice on … Continue reading Customers: How do you prepare for tough calls?<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":6771677,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1461534000,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1630],"footnotes":""},"session_track":[107898],"session_category":[],"class_list":["post-1651","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-business-track"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6xlrA-qD","session_date_time":{"date":"April 24, 2016","time":"2:40 pm"},"session_speakers":[{"id":"1630","slug":"jason-rosenbaum","name":"Jason Rosenbaum","link":"https:\/\/sandiego.wordcamp.org\/2016\/speaker\/jason-rosenbaum\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/users\/6771677"}],"version-history":[{"count":1,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1651\/revisions"}],"predecessor-version":[{"id":1652,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1651\/revisions\/1652"}],"speakers":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/1630"}],"wp:attachment":[{"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=1651"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=1651"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=1651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}