{"id":2432,"date":"2018-03-12T02:57:06","date_gmt":"2018-03-12T02:57:06","guid":{"rendered":"https:\/\/2018.sandiego.wordcamp.org\/?post_type=wcb_session&#038;p=2432"},"modified":"2018-03-12T02:57:06","modified_gmt":"2018-03-12T02:57:06","slug":"how-to-get-better-support","status":"publish","type":"wcb_session","link":"https:\/\/sandiego.wordcamp.org\/2018\/session\/how-to-get-better-support\/","title":{"rendered":"How To Get Better Support"},"content":{"rendered":"<p>We&#8217;ve all had the experience of a support technician being seemingly unable to answer our question about their theme, plugin, or service. Do you know that there&#8217;s a link between your support tickets and better documentation? Do you find yourself frustrated at developers and support reps who can&#8217;t seem to diagnose issues arising from their plugins or themes? Do you want to find better answers to your support questions, more quickly? Plus, the two-minute method of solving +50% of your support requests before you even send them. This talk, appropriate for all audiences, will be most beneficial for folks new to the WordPress ecosystem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve all had the experience of a support technician being seemingly unable to answer our question about their theme, plugin, or service. Do you know that there&#8217;s a link between your support tickets and better documentation? Do you find yourself frustrated at developers and support reps who can&#8217;t seem to diagnose issues arising from their &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/sandiego.wordcamp.org\/2018\/session\/how-to-get-better-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How To Get Better Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":4592805,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1523818800,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[2266],"footnotes":""},"session_track":[1234437],"session_category":[],"class_list":["post-2432","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-navy"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p95pob-De","session_date_time":{"date":"April 15, 2018","time":"12:00 pm"},"session_speakers":[{"id":"2266","slug":"ben-meredith","name":"Ben Meredith","link":"https:\/\/sandiego.wordcamp.org\/2018\/speaker\/ben-meredith\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/2432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/users\/4592805"}],"version-history":[{"count":1,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/2432\/revisions"}],"predecessor-version":[{"id":2433,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/2432\/revisions\/2433"}],"speakers":[{"embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/speakers\/2266"}],"wp:attachment":[{"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/media?parent=2432"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_track?post=2432"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/sandiego.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_category?post=2432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}